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Troubleshoot Access to Game Warden App from NIPRNet

This guide helps diagnose and resolve issues when a user on NIPRNet is unable to access Game Warden-hosted applications. These steps are especially helpful if a user reports timeouts or sees a blank/white screen when attempting to reach an application endpoint.

Pre-requisites

Before beginning any troubleshooting, ensure the user has:

  • Created a Platform One SSO (P1-SSO) account.
  • Configured their CAC/ECA/PIV credentials for access to IL4+ environments.
  • Successfully associated their access card with the Game Warden Keycloak instance.

Step-by-step network and access tests

Navigate to: https://login.dso.mil

Results:

  • ✅ Success: Outbound connection is working. Proceed to the next test.
  • ❌ Failure: Contact your local network support to allow access to this domain.

Navigate to: https://grafana.il4.afwerx.dso.mil

Results:

  • ✅ Success: Game Warden services are online and accessible.
  • ❌ Failure: There may be an issue with AFWERX or Game Warden availability. Contact support.

Navigate to: https://code.il4.dso.mil

Results:

  • ✅ Success: You should see a message similar to: "Your account has not been granted access to this application group yet." This indicates that CNAP pass-through is confirmed. Proceed to the AFWERX test.
  • ❌ Failure: CNAP access is likely not whitelisted.

If CNAP access fails, you’ll need to gather your agency’s IP address information for whitelisting. Work with your network administrator to obtain all applicable IP ranges in CIDR format.

How to find your IP address

Depending on your system and security settings, use one of the following:

  1. Press Windows Key + R, type cmd, and press Enter.
  2. Type ipconfig and press Enter.
  3. Locate and copy your IPv4 Address.
  1. Press Windows Key + R, type powershell, and press Enter.
  2. Type ipconfig and press Enter.
  3. Locate and copy your IPv4 Address.

Need further help? Reach out by submitting a support ticket.