Reporting an Outage or Security Incident

To report an outage or security incident from your Slack Connect Channel:

1. From the bookmark bar of your Slack Connect channel (at the top just under the search bar and your channel name), select Report an Outage from the Workflowsl drop-down menu.
   

   

   The Report an Outage form opens.
   

2. Complete the form fields.

   Note

   Although the URL and Affected Application/Service fields are optional, field completion helps our team troubleshoot potential issues.

   

3. Click Submit.

   A message confirms ticket submission and receipt by the Site Reliability Engineering (SRE) team.

Last Updated: 10/02/23

Return to Help Center Home