Reporting an Outage

To report an outage from your Slack Connect Channel:

1. From the bookmark bar of your Slack Connect channel (at the top just under the search bar and your channel name), select Report an Outage from the Workflowsl drop-down menu.
   

   

   The Report an Outage form opens.
   

2. Complete the form fields.

   Note

   Although the URL and Affected Application/Service fields are optional, field completion helps our team troubleshoot potential issues.

   

3. Click Submit.

   A message confirms ticket submission and receipt by the Site Reliability Engineering (SRE) team.

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